7 Mar 2007
Nobilas Claims & Fleet Solutions
Company
- Nobilas is a business-to-business accident management provider operating in Europe and North America. Its clients encompass auto insurers, leasing and rental companies and corporate fleet owners.
- The company’s mission is to streamline the accident management process and minimize accident management costs while ensuring high quality repairs and driver satisfaction.
- Launched in 2003, Nobilas was created by experts from within the auto collision repair, fleet, insurance, lease, rental and fleet identity industries.
- Nobilas Claims & Fleet Solutions is an independent business unit of Akzo Nobel, a Dutch company that manufactures healthcare products, coatings and chemicals. Akzo Nobel is a Global Fortune 500 company listed on both the Euronext Amsterdam and Nasdaq stock exchanges.
- In 2005, the UK’s Institute of Transport Management named Nobilas Claims & Fleet Solutions “International Accident Management Specialist of the Year”.
Solutions
- Nobilas accident management solutions are designed to maximize driver satisfaction, lower costs and streamline processes by connecting all parties involved. These solutions are modular, enabling customers to choose some or all according to their specific requirements.
- Nobilas solutions comprise:
- Incident Services
- First Notification Services provides a 24-hour call center to assist drivers in the event of an accident, including roadside assistance and incident report filing.
- Mobility Services include pick-up, drop-off and delivery for drivers and vehicles, and replacement vehicles.
- Repair Management: This solution leverages Nobilas’ relationships with a wide network of body shops across Europe and North America. It provides monitoring and management of the quality and speed of the repair.
- Assessment Service: Part of the repair management module is assessment services. This solution comprises repair assessment and a complete package of total loss assessments and salvage disposal making use of the network of Nobilas engineers and online validation through communication platform Nobilas Connect.
- Claims Management: Immediately following an incident, Nobilas begins work to resolve the claims, whether for minor expenses, a major third-party liability claim, or uninsured loss recovery.
- First Notification Services provides a 24-hour call center to assist drivers in the event of an accident, including roadside assistance and incident report filing.
Value Propositions Operational Excellence is the core value proposition
- Greater Efficiency: Nobilas connects all relevant parties in the complex accident management chain to streamline the process from end to end – particularly for international clients. The company combines economies of scale, bundled expertise, state-of-the-art information technology, and integrated processing to simplify incident resolution for clients.
- Improved Planning and Oversight: Through the online reporting tool Nobilas Report and the online communication platform Nobilas Connect, clients get a clear picture of their accident management costs, fleet trends and the status of each incident.
Clients (customers are our drivers)
- Nobilas has more than 250 clients across Europe and North America, including HP Europe, AXA International, BT, Boehringer Ingelheim, Tesco, Aviva, Arval and ING Car Lease.
Partners
- Fleet Logistics and Nobilas are partnering to provide a complete fleet management solution.
- Deloitte, the global business consultancy firm, and Nobilas have a strategic partnership in the Benelux to combine accident and risk management expertise.
- Dickinson Fleet Services and Nobilas joined forces to offer a unique heavy vehicle accident and repair service in the United States.
- In 2007, Nobilas began a partnership with Peak Performance, a UK provider of driving risk assessment and work-related road safety solutions.
- Nobilas has relationships with 2500 auto body repair facilities across Europe and North America based on Service Level Agreements and Key Performance Indicators the bodyshop network is constantly monitored.
Online Reporting Tools
- Nobilas Report: Nobilas Report can generate reports and trend information that help clients make informed decisions about their fleet operations. With granular detail plus high-level analyses, Nobilas Report gives clients a clear picture of their accident management costs.
- Nobilas Connect: This online reporting tool can track the progress of a single repair job. This communication platform, available to clients online, aggregates all data relevant to the repair process, including driver and vehicle data, body shop data, photographs of the damage, cost estimate, and actual start and end dates of the repair.
Reader enquiries
Nobilas Claims & Fleet solutions
Taurusavenue 3-5
2132 LS Hoofddorp
Netherlands
Notes for editors